Jefferson Parish Dept of Water Marrero: Modern Billing, Quality Service
The Jefferson Parish Department of Water in Marrero (JPDoWM) has served the community for over 90 years, providing water services to more than 159,000 accounts. This article assesses the department's service delivery and its efforts to modernize its billing system through the implementation of PayStar, an online payment platform. We analyze the system's potential benefits and drawbacks, considering various stakeholder perspectives and outlining actionable recommendations for improving service and security....